Asia’s Best Airports

Airports Council International (ACI) World recently revealed this year’s Airport Service Quality awards which highlight Asia’s best airports as judged by their customers.

The COVID-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.

Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award – ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners across the globe.

This award provided airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene. The new category also complements ACI’s Airport Health Accreditation programme, launched last year, which has resulted in more than 275 airports being accredited already.

“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” ACI World Director General Luis Felipe de Oliveira said. “This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances.

“I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”


  Beijing Daxing International Airport Beijing, China
  Chandigarh Airport Chandigarh, India
  Depati Amir Airport Pangkal Pinang, Indonesia
  Husein Sastranegara Airport Bandung, Indonesia
  Netaji Subhash Chandra Bose International Airport Kolkata, India
  Pune Airport Pune, India
  Soekarno-Hatta International Airport Jakarta, Indonesia


Under 2 million passengers Depati Amir Airport Pangkal Pinang, Indonesia
  Silangit Airport Tapanuli, Indonesia
  Sultan Thaha Airport Kota Jambi, Indonesia
2 – 5 million passengers Chandigarh Airport Chandigarh, India
  Husein Sastranegara Airport Bandung, Indonesia
  Jenderal Ahmad Yani International Airport Semerang, Indonesia
  Lal Bahadur Shastri International Airport Varanasi, India
  Sri Guru Ram Das Jee International Airport Amritsar, India
  Sultan Mahmud Badaruddin II International Airport Palembang, Indonesia
  Supadio Airport Pontianak, Indonesia
5 – 15 million passengers Changchun Longjia International Airport Changchun, China
  Cochin International Airport Cochin, India
  Shijiazhuang Zhengding International Airport Shijiazhuang, China
  Sultan Aji Muhammad Sulaiman Sepinggan International Airport Kalimantan, Indonesia
  Sultan Hasanuddin Makassar International Airport Ujung, Indonesia
  Xi’ning Caojiapu Airport Qinghai, China
15 – 25 million passengers Haikou Meilan International Airport Haikou, China
  Rajiv Gandhi International Airport Hyderabad, India
  Shenyang Taoxian International Airport Shenyang, China
25 – 40 million passengers Beijing Daxing International Airport Beijing, China
  Kempegowda International Airport Bangalore, India
Over 40 million passengers Beijing Capital International Airport Beijing, China
  Chhatrapati Shivaji Maharaj International Airport Mumbai, India
  Guangzhou Baiyun International Airport Guangzhou, China
  Indira Gandhi International Airport Delhi, India
  Shanghai Pudong International Airport Shanghai, China
  Shenzhen Bao’an International Airport Shenzhen, China
  Singapore Changi Airport Singapore, Singapore


The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

ACI adapted the rigorous quality control process for the ASQ awards programme to ensure the benchmarking and findings from the ASQ surveys remained of the highest quality during the COVID-19 pandemic.